Legal

Terms of Service

Effective August 2, 2026

These terms are an agreement between your organization ("you") and Fast Medical AI, Inc ("Raclip", "we", "us"). They govern the Raclip device, the web console at app.raclip.ai, our APIs and SDKs, and this website (together, the "Service"). By creating an account, claiming a device, or using the Service, you agree to them. If you're accepting on behalf of an organization, you confirm you have authority to bind it.

1. The Service

Raclip is a hardware recorder paired with a cloud service. The device captures audio when a user starts a session; recordings sync to your organization's account and are delivered back to you through the console, REST API, and SDKs. Access is currently by invitation, and specific commercial terms — pricing, quantities, support levels — live in the order form or agreement under which your organization was onboarded. If that agreement conflicts with these terms, the agreement wins.

2. Accounts and organizations

Sign-in is through Google or Microsoft. You're responsible for what happens under your account and for keeping your sign-in provider secure.
Organization admins control membership, device claims, API keys, and webhooks — and are responsible for who they let in.
API keys and device credentials belong to your organization. Keep them secret; anything done with them counts as done by you.

3. Your content

Your recordings are yours. Raclip claims no ownership over audio you capture or data you upload. You grant us only the license needed to run the Service: to store, process, transmit, and deliver your content back to your organization. We don't sell your content, use it for advertising, or train models on it. Handling of personal data is described in our Privacy Policy.

4. Recording responsibly

Raclip records conversations. Recording laws differ by state and country — many require the consent of every person being recorded. You are solely responsible for using the device lawfully: obtaining consents, giving notices, and complying with every law that applies to your recordings. Don't use Raclip to record people covertly where the law forbids it.

5. Acceptable use

Don't use the Service to break the law, violate others' privacy or rights, probe or disrupt our infrastructure, resell access without an agreement that allows it, or attempt to extract other customers' data. Don't reverse engineer the Service except where the law grants that right regardless of contract. We may suspend accounts that put the Service or other customers at risk, and we'll tell you when we do unless the law prevents it.

6. Hardware

Devices you purchase are yours. Firmware, and the services the device talks to, remain ours and are licensed, not sold.
Devices receive over-the-air firmware updates; keeping devices online enough to receive them is on you.
Hardware warranty terms, if any, are stated in your order form. Batches are small and hand-built; defective units in warranty are repaired or replaced, which is your exclusive remedy for hardware defects.

7. APIs and SDKs

We license our APIs and SDKs to you to build integrations for your organization's use of the Service. Don't exceed rate limits deliberately, misrepresent your identity to the API, or use the API to replicate the Service for third parties. We version the API and try hard not to break you; when breaking changes are unavoidable, we give notice through the docs or email.

8. Fees

Fees, billing cadence, and payment terms are set in your order form or agreement. Unpaid, overdue amounts can lead to suspension after notice. Taxes are on you, other than taxes on our income.

9. Termination

You can stop using the Service and close your organization at any time. We can terminate or suspend for material breach that isn't cured within 30 days of notice, or immediately for violations of Section 4 or 5. On closure, we delete your content as described in the Privacy Policy — export what you need first; the API makes that straightforward.

10. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that every recording will be captured or synced — don't use Raclip as the sole system of record where losing a recording would cause serious harm. Raclip is not a medical device and provides no medical advice.

11. Limitation of liability

To the fullest extent the law allows: neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data, even if advised of the possibility. Our total liability under these terms is capped at the amounts your organization paid us for the Service in the twelve months before the claim arose. Nothing here limits liability that cannot be limited by law, your payment obligations, or your breach of Section 4.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your content, your recordings, or your breach of Section 4 (recording compliance) or Section 5 (acceptable use).

13. Changes to these terms

We may update these terms as the Service evolves. For material changes we'll notify organization admins by email at least 14 days before they take effect; continuing to use the Service after that is acceptance. The date at the top always reflects the current version.

14. Governing law and disputes

These terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction. If your organization's signed agreement with us specifies a different forum or dispute process, that controls.

15. Contact

Fast Medical AI, Inc · support@raclip.ai · sales@raclip.ai